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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*




"This is my fourth colonoscopy at Endocentre at Quarterfield Station with Dr. Tarmin. I'm spoiled by the great care I receive every time I visit Endocentre. Everyone - from the receptionists to the doctor to the anesthetic nurse - is outstanding. I have nothing but great things to say about Endocentre. I'm lucky to have started here eleven years ago."

"The process from scheduling an appointment, checking in and leaving after the procedure was easy, efficient and made me feel confident and comfortable."

"Doctor and his staff were very nice and professional. They all made me comfortable from beginning to the end of my procedure. I THANK all of them. I will definitely pass the word to my friends and family. God bless you all."

"Every single person that I came in contact with at this facility, went way above and beyond to make me feel comfortable on the day of my procedure. Thank you"

"This facility is great and provides patients with the confidence that they are in good hands!"

"I have been going there for years, always friendly and helpful."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.